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Privacy Policy

Effective Date: 9 May 2025

Overview

This Privacy Policy explains how Cheshire Medical (including Your Chester Spa and Your Chester GP) collects, uses, shares, and protects your personal data. We are committed to safeguarding your privacy in accordance with UK data protection laws.

By using any of our services or visiting our website(s), you agree to the terms of this Privacy Policy.

Who We Are

Cheshire Medical operates the following:
  • Your Chester Spa – wellness and relaxation treatments
  • Your Chester GP – private GP and healthcare services
Registered in the UK. For all privacy-related queries, please use the contact form on our website(s).

What Data We Collect

We may collect and process the following data:

  • Identity data – name, date of birth, title
  • Contact data – email, phone number, address
  • Health data – medical history, appointment notes, referrals (only for GP and medical-related services)
  • Payment data – for service bookings or treatments
  • Technical data – browser type, IP address, device info
  • Usage data – how you interact with our websites

    Legal Grounds for Processing

    We process your data under the following lawful bases:

    • Consent – for marketing and newsletter sign-ups
    • Contract – to fulfil bookings and appointments
    • Legitimate interest – for service improvement and safety
    • Legal obligation – for health and regulatory compliance

    How We Use Your Data

    • To manage bookings, treatments, and appointments
    • To provide you with tailored healthcare or spa services
    • To contact you with appointment reminders or service updates
    • To process payments and issue receipts
    • To send marketing communications if you’ve opted in
    • To comply with legal or medical regulations

    Sharing Your Data

    We only share your data when necessary and with:

    • Medical professionals directly involved in your care
    • Trusted partners for payment and booking systems
    • Legal and regulatory bodies where required We do not sell your data.

    Cookies

    We use cookies to improve your browsing experience.
    These may include:

    • Functional cookies – to remember your preferences
    • Analytics cookies – to monitor site performance
    • Third-party cookies – e.g. Google Analytics

    You can manage or block cookies via your browser settings.

    Data Retention

    We retain personal and health data only as long as necessary:

    • Medical records – retained in accordance with NHS guidelines
    • Spa or booking data – usually for up to 6 years for accounting
      • You can request deletion unless we are legally required to keep it.

    Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate information
    • Request erasure (where applicable)
    • Object to processing
    • Request data portability
    • Withdraw consent at any time

    To exercise these rights, contact us via the website.

    If you’re unhappy with our response, you can contact the ICO (Information Commissioner’s Office): ico.org.uk | Tel: 0303 123 1113

    Email: Enquiries@cheshiremedicalgroup.co.uk

    Chester Spa Treatment Logo

    Your Chester Spa is your private sanctuary in the heart of the city – offering exclusive spa experiences, bespoke treatments and luxurious facilities designed for relaxation, celebration and pure indulgence.

    Whether you're unwinding solo, treating someone special or hosting a private event, our expert team is here to make every moment unforgettable. Step into calm, switch off from the world and let us take care of the rest.

    Your Chester Spa
    Centurion House
    77 Northgate Street
    Chester
    CH1 2HQ
    01244 575 888

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    OPENING HOURS

    Mon | Tue | Wed: 9:15am - 6:00pm
    Thur & Fri: 9:15am - 9:00pm
    Sat & Sun: 9:15am - 6:00pm

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